TERMS AND CONDITIONS – the long version

EYMOBALANCE operates under Norwegian law. By shopping with us, you accept the following agreement between you as a buyer and us as a seller:

 

THE AGREEMENT

The agreement between buyer and seller consists of the information the seller provides about the purchase through this website (including any information regarding the nature of the commodity, quantity, quality, other characteristics, price and delivery terms), any direct correspondence between the parties as well as the terms stated in this agreement. Should there be any conflict between the information provided by the seller in the webshop, their direct communication and/or the terms stated in this agreement, the direct communication and the information provided in the webshop takes precedence over these general terms in as much as they do not run counter to current law.

THE PARTIES

Company name: EYMOBALANCE AS
Buyer is whichever person places the order.

PRICES

All prices are stated in norwegian crowns (NOK) for Norway and Euro (EUR) for any other countries. For sales in Norway there will be an additional Norwegian VAT of 25%. Prices are subject to change without notice and Eymobalance reserves the right to cancel orders in the case of clear pricing errors.
For any order sent out of Norway, Eymobalance is not reponsible for duties and taxes that might incure in the recipient country.

SHIPPING CHARGES

Shipping charges in Norway: NOK 149,- when paying to account before shipment. NOK 286,- when paying at pickup at post office.
Shipping charges other countries will be additional to the items price.

DELIVERY TIMES

As long as the ordered item is in stock, the invoice will be sent by mail. When payment is confirmed, package will be shipped within the following 3-5 days. In some cases we must allow for 1-2 days extra. However, we do everything in our power to dispatch orders as quickly as possible and enjoy a reputation of expedient shipping. All orders are sent directly from our address in Oslo.
After dispatch, the delivery time itself is handled by the shipping agent – normally 1-3 days dependent on territory.

PAYMENT

At this time Eymobalance can be purchased by prepaid invoice only.

In accordance with Norwegian law you are granted 14 days unconditional return of any order placed in our webshop. You do not have to fill a return form, simply contact us as soon as possible – we always seek to set things right.
To return an item, please contact us at post@eymobalance.com
• New, unworn items which are in their original packaging with all original tags attached may be returned to Eymobalance within 14 days of receipt for refund or exchange (subject to stock availability).
• Refunds will be issued via original payment method within two weeks of our receipt of the item(s).
• Products returned without their original packaging cannot be accepted.
• The return of defective or damaged items will only be accepted if the item was defective or damaged upon receipt.
• Sale items purchased online are subject to our standard return policy.

We strongly advise you to check items thoroughly upon receipt before removing any attached tags, or disposing of any original packaging. Please notify us immediately by email if you receive any item which is defective, damaged or missing original tags/packaging.
If you wish to return an item, you can ship it back to us with the carrier of your choice. We recommend that you return any items with a trackable shipping method as we cannot be responsible for untracked returns not arriving.
The right of unconditional return does not cover grooming products with a broken seal due to health and hygiene concerns, as detailed in Norwegian Return Law (Angrerettloven) §22.

WARRANTY

Eymobalance honours all suppliers’ warranties and go beyond what is required by Norwegian law to ensure that any defective item bought with us is satisfactorily replaced or repaired. Please contact us immediately if you have received a defective product from us.

DAMAGED PACKAGE

If you notice that a package from us is damaged upon reception at the pick-up point, please notify staff at the pick-up point immediately. If the damages are only apparent after opening at home, please return the complete package to the pick-up point as soon as possible. Send the package in return to us.

PERSONAL DATA

Any personal information we solicit from you upon purchase will only be used for the distribution of goods and to send you information from us We process only the personal data you freely provide us and which are necessary for us to fulfill our obligations to you as our customer. You have the right to be informed of any personal details we possess about you upon request and to have this data deleted. We will never sell e-mail addresses or other personal information to any third party.